Last updated: February 28, 2026
OxelLab LLC ("we," "us," or "our") operates the website oxellab.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services.
1. Information We Collect
Personal Information: When you contact us, start a project, subscribe to our newsletter, or use our chat feature, we may collect:
- Name and email address
- Phone number
- Company name
- Project details and requirements you provide
- Any other information you voluntarily submit
Automatically Collected Information: When you visit our Site, we automatically collect certain information, including:
- IP address and browser type
- Device information and operating system
- Pages visited, time spent on pages, and navigation paths
- Referring website or source
- Date and time of your visit
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our website and services
- Respond to your inquiries and fulfill your requests
- Send you project updates, newsletters, and marketing communications (with your consent)
- Improve our website, products, and services
- Analyze website usage and trends
- Detect, prevent, and address technical issues or fraud
- Comply with legal obligations
3. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with the website (via Google Analytics)
- Advertising Cookies: Used to deliver relevant advertisements (via Google Ads)
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
4. Google Analytics and Google Ads
We use Google Analytics to monitor and analyze website traffic. Google Analytics collects information about your use of the Site and reports website trends without identifying individual visitors.
We use Google Ads to promote our services. Google Ads may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google's Ads Settings.
For more information on how Google uses data, visit Google's Privacy Policy.
5. Third-Party Services
We may use third-party service providers to assist in operating our website and delivering services, including:
- Google Analytics — website analytics
- Google Ads — advertising and remarketing
- Anthropic (Claude AI) — AI-powered chat and project scoping
These third parties have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. Contact form submissions and project inquiries are retained for the duration of our business relationship and a reasonable period thereafter.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data
- Object to or restrict processing of your data
- Withdraw consent at any time (where processing is based on consent)
- Opt out of marketing communications
To exercise any of these rights, please contact us using the information below.
9. Children's Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- OxelLab LLC
- 4709 Masterson Lane, Boiling Springs, SC 29316
- [email protected]
- +1 (864) 804-9305